As Supervisor, Client Service & Strategy at ndm, you will partner with the Director, Client Service & Strategy to bring marketing plans to life. Keeping a pulse on performance, the Supervisor, Client Service & Strategy is responsible to nurture relationships with clients and assist with the development of communication strategies and campaigns. This position requires skilled communication, strategic thinking, and strong problem-solving skills.

Essential Duties and Responsibilities: 

The essential functions include, but are not limited to the following: 

Client Relationship Management:

• Act as a key point of contact for clients, addressing inquiries and resolving issues to ensure satisfaction.
• Build and maintain strong relationships with key clients.
• Proactively anticipate and address client needs and concerns.
• Act as a trusted advisor, offering strategic insights and recommendations.
• Conduct regular client meetings to review progress, discuss challenges, and identify opportunities.
• Respond to client inquiries in a timely fashion.
• Work closely with other departments, such as sales and marketing, to ensure alignment in client service delivery and strategy.
  
  

Project Management:

• Oversee multiple projects simultaneously, ensuring timely delivery and adherence to project timelines and budgets.
• Coordinate with cross-functional teams to ensure seamless project execution.
• Monitor project progress and identify potential risks or issues.
• Conduct post-project reviews to identify lessons learned and areas for improvement.
• Identify areas for improvement within client service operations and collaborate with the team to develop and implement solutions.
  
  

Performance Monitoring & Reporting:

• Track and evaluate team performance metrics, implementing strategies to improve service quality and efficiency.
• Prepare regular reports on team performance, client feedback, and strategic initiatives for management review.
• Contribute to marketing plan development.
• Review deliverables for brand integrity and strategy.
  
  

Required Skills/Abilities: 

• Strong leadership and team management capabilities.
• Excellent communication and interpersonal skills, with a focus on client engagement.
• Proven problem-solving and conflict resolution skills.
• Ability to analyze data and make data-driven decisions.
• High level of organization and attention to detail.
• Strong adaptability and ability to thrive in a fast-paced environment.
• Proficiency in relevant marketing tools and software.
  
  

Other Requirements:

• A minimum of 5-7 years of experience in client service, account management, or a related field.
• A willingness to go the extra mile to meet client needs, often outside of traditional business hours.
• This role may require flexibility in working hours, such as working earlier or later in the day, in order to meet project deadlines and client needs.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k)

Who We Are 

ndm is a full-service marketing agency that specializes in the healthcare and senior living industries. With a vision to transform these industries through insightful and powerful marketing, the team behind ndm provides advanced and innovative solutions to help our partners evolve and connect with their communities.