Director, Client Service & Strategy

Client Service & Strategy Department

As a Director, Client Service & Strategy at ndm, you will partner with the Vice President, Client Service & Strategy to manage the day-to-day ensuring project tasks and deliverables remain on or ahead of schedule. Also, keeping a pulse on performance, you’ll nurture and assist with client relationships.

Responsibilities:

  • Lead and manage project tasks and deliverables 
  • Build and nurture client relationships
  • Monitor marketing performance (digital and traditional)
  • Distribute client performance reports
  • Support the Vice President with client check-ins and performance meetings
  • Contribute to marketing plan development  
  • Review deliverables for brand integrity and strategy
  • Grow/upsell existing business
 

Additional Qualifications:

  • Bachelor’s degree in communications, marketing, journalism, business, or related field
  • 5-7+ years of relevant hospital marketing experience or previous agency experience
 
Skills and Knowledge:
 
  • Microsoft Suite (required)
  • Wrike (preferred)
  • Excellent written and verbal communication skills 
  • Highly organized with a keen attention to detail
  • Ability to work in a fast-paced, deadline-driven team environment while managing multiple projects simultaneously
  • Strong people skills to navigate a range of personalities

Benefits:

  • $90,000 – $130,000/year, depending on experience
  • Paid vacation and sick time off
  • 11 paid holidays a year
  • Medical/dental/vision insurance
  • 401(k)

Who We Are 

ndm is a full-service marketing agency that specializes in the healthcare and senior living industries. With a vision to transform these industries through insightful and powerful marketing, the team behind ndm provides advanced and innovative solutions to help our partners evolve and connect with their communities.  

To apply to this job email: careers@wearendm.com

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Sarah Dodge

Sarah joined the ndm team in April 2023 and brings with her 15 years of experience in marketing automation. Prior to ndm, she owned and operated a number of successful marketing automation programs in the senior living, travel and hospitality and health-tech industries. 

Throughout her career, Sarah honed her skills with various marketing automation tools and strategies to streamline and optimize marketing campaigns across channels for maximum impact and ROI. Her expertise in marketing automation has enabled her to design and execute successful lead management and lead nurturing workflows across the buyer’s journey, ultimately shortening the sales cycle. She also leverages data to enhance storytelling, identify trends, measure performance and refine marketing automation strategies.