Account Director

Client Service Department

Costa Mesa, CA.
December 9, 2022

As an Account Director at ndm, you will be responsible for achieving the client’s marketing objectives by creating and maintaining strategic plans, and you will be responsible for overall client health. You’ll lead your internal team to deliver on clients’ goals, objectives, and strategic direction, working closely with the Account Supervisor to foster a culture of growth and development within the team.  


  • Oversee client annual budget development and approval 
  • Actualize budgets on billing spreadsheet 
  • Manage client retention and satisfaction 
  • Client strategic oversight 
  • Lead development of communication strategies and campaigns 
  • Review and contribute to concept proposals 
  • Manage team productivity, satisfaction, and growth 
  • Occasional travel for client meetings and relevant conferences 


  • Build and nurture client relationships 
  • Effectively drive strategy and results 
  • Monitor marketing performance (digital and traditional) 
  • Distribute client performance reports 
  • Lead client check-ins and performance meetings  
  • Contribute to marketing plan development 
  • Review deliverables for brand integrity and strategy 
  • Grow/upsell existing business

Additional qualifications:

  • Bachelor’s degree in communications, marketing, journalism, business, or related field 
  • 8-10+ years of relevant experience or previous agency experience 

Skills and Knowledge

  • Microsoft Suite (required) 
  • Wrike (preferred) 
  • Excellent written and verbal communication skills  
  • Highly organized with a keen attention to detail 
  • Ability to work in a fast-paced, deadline-driven team environment while managing multiple projects simultaneously 
  • Strong people skills to navigate a range of personalities


  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • 401(k)

Who We Are 

ndm is a full-service marketing agency that specializes in the healthcare and senior living industries. With a vision to transform these industries through insightful and powerful marketing, the team behind ndm provides advanced and innovative solutions to help our partners evolve and connect with their communities.  

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